This notice is for users of our website services whose information we may collect as part of our online activities.
This is someone who:
We recognise that individuals whose information we collect for these purposes may or may not be a StepChange client.
If you are a client of StepChange you should also read our Client Privacy Notice.
This notice tells you, as a user of our website services:
We recommend you read this notice to understand your data protection rights and how to manage them.
'Personal data' means any information that:
In some cases this data could be more sensitive. It may be data that is private to you. Find out more in Section 3.
We do not offer products or services to children.
Cookies are small data files that are sent to your browser. We use them to:
More information about how we use cookies
Our website is run by StepChange which is made up of two companies. Find out more about them:
The Foundation for Credit Counselling
Consumer Credit Counselling Service Voluntary Arrangements Limited
These companies are all known as 'Data Controllers'. As a Group, this means we are responsible for deciding:
By law, we have to tell you this and make this privacy notice available to you.
To provide our services, we may need to share data across our Group. Colleagues only have access to the data they need to do their job. We have controls in place to ensure this.
Our Data Protection Officer checks we are meeting the law and standards across the group. Their contact details have been included in Section 9.
Our online services
Webforms and surveys
Cookies
We make use of automated tools on our website to:
We do this to ensure our website remains secure and can be accessed by those who need it.
We also use algorithms as part of our debt advice services and to analyse our interactions. Please read our client privacy notice for more information about this.
There are times when why we might share your personal data with other organisations through the website.
Find out who we share your personal data with and why by clicking the links below.
Other organisations
Our suppliers
Sharing statistics
We keep your personal data in line with our retention schedule.
Please read the privacy notice which applies to your relationship with us.
Read about our cookies to find out how long we keep your personal data for when we use cookies.
There are different types of cookies:
We take appropriate technical and organisational measures to make sure that the data we hold is safe and secure.
We only allow your personal data to be used by individuals who need it to carry out their job. All our employees and contractors are subject to confidentiality rules.
We regularly review our security controls and monitor for security breaches. We have processes in place to handle security breaches if they do happen.
We may need to do this from time to time. For example, if a supplier stores data in another country.
But we will only do this if:
You have a number of rights relating to how we use your personal data. They depend on why we are using your personal data. We have listed these below.
Please contact us at stepchange@stepchange.world and we will respond.
We may need you to share extra detail so we can:
In most cases, we will respond within one calendar month. If there is a reason why it is taking us longer, we will let you know.
Your rights are:
There can be exemptions or restrictions for all of the above rights. This could mean we may not be able to do as you have asked. We will let you know if this is the case.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.